Zoom enables users to hold web conferences with users both inside and outside the University. The ability to host online meetings with up to 300 participants is available at no cost to Carolina faculty, staff, and students.

Zoom is an easy-to-use, mobile-friendly, video and audio conferencing service. Once it is created then Zoom Pro will work in Canvas, as long as you aren’t in a HIPAA assigned subaccount. If you are a new faculty member, then you will have to log into Zoom directly with your onyen and password in order for your Zoom account to be created.

Zoom Pro in Canvas displays an error message that account is not found.

We strongly recommend that all ChromeOS and Chrome web app users begin using the PWA immediately. The ChromeOS Zoom desktop app will no longer be supported as of June 2022. The PWA allows users to take advantage of some features (like breakout rooms) typically available only to desktop application users, but without having to install software on their computer.

Google Chrome is switching to a Progressive Web App (PWA) for Zoom.

We plan to enable this feature for all users once Zoom addresses these issues.

Currently, how Zoom has implemented this feature presents privacy concerns.

Zoom recently added a Pronouns feature, enabling users to share their preferred pronouns.

If you experience this, we recommend uninstalling Zoom, and then re-installing the 64-bit version, as it typically eliminates these problems.

Some Windows users have reported problems including Zoom freezing, crashing, disconnecting, and live transcription problems.

Download zoom app for windows